Last Updated: October 30, 2025

At Roxemy, we are committed to delivering high-quality YouTube growth, lead generation, and digital marketing services. This Refund Policy outlines when and how refunds are issued for our services.

1. General Policy

By purchasing any service from Roxemy, you acknowledge and agree to our refund terms.
Our services involve strategic planning, creative work, and time investment — therefore, refunds are limited and conditional.

2. Eligibility for Refund

Refunds are only applicable in the following situations:

Duplicate payment: If you are accidentally charged twice for the same service.

Service not initiated: If you cancel your order before we begin working on your project.

Technical issues on our side: If we fail to deliver due to internal errors or unavoidable circumstances.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

When the project or service has already started or been completed.

If you fail to provide required information, content, or access needed to complete the work.

If results (e.g., views, leads, or engagement) do not meet personal expectations — since outcomes depend on various factors beyond our control (algorithms, ad performance, etc.).

For third-party costs such as ads, tools, or subscriptions purchased during campaign execution.

For change of mind after delivery or partial completion of work.

4. Service Cancellation

You may request a cancellation before the project starts for a full refund.

Once the project begins, cancellation requests will not qualify for a refund.

Any special case refund (if approved) will be at Roxemy’s sole discretion.

5. Refund Process

If you qualify for a refund:

Send an email to support@roxemy.com
with your order ID and reason for the request.

Our team will review your request within 5–7 business days.

If approved, the refund will be processed to your original payment method within 7–14 business days.

6. Chargebacks and Disputes

Before filing a chargeback or dispute with your bank or payment provider, please contact us directly. We’ll do our best to resolve the issue quickly and fairly.

7. Policy Updates

Roxemy reserves the right to modify or update this Refund Policy at any time. All changes will be effective immediately upon posting on our website.

8. Contact Us

For refund or billing-related questions, please contact:
📧 support@roxemy.com